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Frequently Asked Questions
Find answers to the most common questions about our services, support, pricing, and policies.
Frequently Asked Questions (FAQ)
1. What is CDS Digimart?
CDS Digimart is the online store operated by Central Data Systems Pvt. Ltd., providing genuine power backup and IT infrastructure solutions from trusted brands.
Central Data Systems Pvt. Ltd. is an Authorized Sales & Service Partner of Schneider Electric, offering customers authentic products, expert guidance, and dependable after-sales support.
2. Who is Central Data Systems Pvt. Ltd.?
CDS offers a comprehensive portfolio of solutions that cover various aspects of Digital Transformation. From networking infrastructure to cybersecurity, collaboration tools, data centre solutions, cloud services, and more.
CDS offers a wide range of solutions to address diverse business needs. Having a single vendor that can provide end-to-end solutions simplifies integration, deployment, and ongoing management.
3. Are you an authorized Schneider Electric partner?
Yes. Central Data Systems Pvt. Ltd. is an Authorized Sales & Service Partner of Schneider Electric.
Customers purchasing through CDS Digimart receive genuine products with applicable manufacturer warranty and authorized partner support.
4. Why should I buy from CDS Digimart instead of other online sellers?
Buying from CDS Digimart provides:
- Genuine Schneider Electric products
- Authorized sales support
- Expert product recommendations
- Manufacturer warranty coverage
- Service and technical assistance
5. Are the products listed on CDS Digimart genuine?
Yes. All products listed on CDS Digimart are sourced through authorized channels and are genuine products covered under applicable warranty terms.
Product Related FAQs
6. How do I select the right UPS for my requirement?
The right UPS depends on:
- Connected equipment load
- Required backup time
- Application type
- Number of devices
- Future expansion requirements Our experts can help you select the appropriate solution.
7. Do you sell UPS systems for home use?
Yes. CDS Digimart offers UPS solutions suitable for home offices, personal computing needs, and small applications depending on the requirement.
You can consider the following Home UPS:
Easy UPS Lithium Ion: https://cdsdigimart.com/shop/?product_cat=easy-ups-lithium-ion
Performance UPS: https://cdsdigimart.com/shop/?product_cat=performance-ups
Line Interactive UPS: https://cdsdigimart.com/shop/?product_cat=line-interactive-ups
8. Do you provide UPS solutions for businesses?
Yes. We provide solutions for:
- Offices
- Data centers
- IT infrastructure
- Industrial applications
- Commercial establishments
You can consider the following Office UPS:
- Easy UPS Lithium Ion: https://cdsdigimart.com/shop/?product_cat=easy-ups-lithium-ion
- Performance UPS: https://cdsdigimart.com/shop/?product_cat=performance-ups
- Line Interactive UPS: https://cdsdigimart.com/shop/?product_cat=line-interactive-ups
- Single Phase Online UPS:https://cdsdigimart.com/shop/?product_cat=online-ups
- 3Phase Easy 3M Series UPS:https://cdsdigimart.com/shop/?product_cat=3phase-easy-3m-series
9. Can I get help before purchasing a product?
Yes. Our team can assist you with product selection based on your power backup requirements.
10. Are replacement batteries available?
Yes. Replacement batteries and related support availability depend on the product model and manufacturer specifications.
11. How can I place an order on CDS Digimart?
You can browse products, add your selected items to the cart, complete the checkout process, and make payment through available payment methods.
12. Is online payment secure?
Yes. Payments are processed through secure payment gateways using standard security practices.
13. What payment options are available?
Available payment options may include:
- Credit Cards
- Debit Cards
- UPI
- Internet Banking
- Other online payment methods
14. Do you provide GST invoices?
Yes. GST invoices are provided for eligible purchases.
Please ensure your GST details are entered correctly during purchase.
15. Can I place an offline order?
Yes. Customers who prefer assistance with ordering can contact our sales team.
16. Can I request a quotation?
Yes. Quotations can be provided for:
- Corporate requirements
- Bulk purchases
- Projects
- Customized solutions
Please use our form to contact: https://cdsdigimart.com/contact-us/
17. Do you offer bulk purchase discounts?
Yes. Special pricing may be available for bulk orders and business requirements.
Please contact our sales team for assistance.
Mobile
+91 806128 9800
+91 9880018406
Email:
info@cdspl.com
Shop@cdspl.com
Please use our form to contact: https://cdsdigimart.com/contact-us/
Shipping & Delivery FAQs
18. Do you deliver across India?
Yes. CDS Digimart delivers products across India through reliable logistics partners.
19. How long does delivery take?
Delivery timelines depend on product availability and location.
Generally:
- Metro locations: 3–7 working days
- Other locations: 5–10 working days
20. Will I receive tracking details?
Yes. Once your order is dispatched, tracking details will be shared through your registered email address or phone number.
21. What happens if my order is delayed?
While we aim for timely delivery, delays may occur due to logistics issues, weather conditions, transportation delays, or circumstances beyond our control.
Our team will assist you with updates.
22. What should I do if I receive a damaged package?
Please:
Please:
- Do not accept visibly damaged shipments where possible
- Inform us within 48 hours
- Share images/videos and order details
Please:
- Do not accept visibly damaged shipments where possible
- Inform us within 48 hours
- Share images/videos and order details
Warranty & Service FAQs
23. Do products come with warranty?
Yes. Schneider Electric & APC Products purchased through CDS Digimart come with applicable manufacturer warranty coverage.
Warranty duration depends on the product model and manufacturer terms.
24. How do I claim warranty support?
You can contact our support team with:
- Invoice copy
- Product details
- Serial number
- Issue description
Our team will guide you through the warranty process.
Please contact our team for assistance.
Mobile
+91 806128 9800
+91 9880018406
Email:
info@cdspl.com
Shop@cdspl.com
Please use our form to contact: https://cdsdigimart.com/contact-us/
25. Do you provide installation support?
Yes. Installation and commissioning support may be available for selected products and requirements.
Please contact our team for assistance.
Mobile
+91 806128 9800
+91 9880018406
Email:
info@cdspl.com
Shop@cdspl.com
Please use our form to contact: https://cdsdigimart.com/contact-us/
26. Do you provide after-sales service?
Yes. As an Authorized Sales & Service Partner of Schneider Electric, Central Data Systems Pvt. Ltd. provides service assistance and technical support for eligible products.
27. Can I get AMC or maintenance support?
Yes. AMC and service support options may be available depending on the product category and customer requirement.
Please contact our team for assistance.
Mobile
+91 806128 9800
+91 9880018406
Email:
info@cdspl.com
Shop@cdspl.com
Please use our form to contact: https://cdsdigimart.com/contact-us/
Returns & Cancellation FAQs
28. Can I cancel my order?
Orders may be cancelled before dispatch, subject to applicable terms and conditions.
Once shipped, cancellation may not be possible.
29. Can I return a product after delivery?
Returns are handled based on product condition, category, warranty terms, and applicable company policies.
30. What if I receive the wrong product?
If you receive an incorrect product, please contact us immediately with your order details. Our team will assist you with the resolution.
Please contact our team for assistance.
Mobile
+91 806128 9800
+91 9880018406
Email:
info@cdspl.com
Shop@cdspl.com
Please use our form to contact: https://cdsdigimart.com/contact-us/
31. What if the product is not working after installation?
Please contact our support team with product and invoice details. Our team will assist with troubleshooting and service support.
Corporate & Business FAQs
32. Do you support corporate customers?
Yes. We support businesses, enterprises, institutions, and project-based requirements.
33. Can you handle large deployments?
Yes. CDS can assist with solution planning, supply, installation coordination, and support for larger requirements.
Please contact our team for assistance.
Mobile
+91 806128 9800
+91 9880018406
Email:
info@cdspl.com
Shop@cdspl.com
Please use our form to contact: https://cdsdigimart.com/contact-us/
34. Do you provide customized power solutions?
Yes. Our team can recommend solutions based on your operational requirements and infrastructure needs.
Please contact our team for assistance.
Mobile
+91 806128 9800
+91 9880018406
Email:
info@cdspl.com
Shop@cdspl.com
Please use our form to contact: https://cdsdigimart.com/contact-us/
35. How can I contact CDS Digimart support?
Central Data Systems Pvt. Ltd.
CDS Digimart
Authorized Sales & Service Partner – Schneider Electric
Address:
No-10, Grey Rock, 2nd Floor,
24th Main Rd, 1st Phase,
J. P. Nagar, Bengaluru, Karnataka – 560078
Phone:
+91 806128 9800
+91 9880018406
Email:
info@cdspl.com
Shop@cdspl.com
We are committed to delivering genuine Schneider Electric solutions with trusted expertise, reliable service, and customer-focused support.
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